Livern Eye CareOptometrist in Kuala Lumpur

“I am extremely disappointed with my experience at this optical shop. This is not an isolated incident but a repeated pattern of poor service and non-transparent business practices. On a previous occasion, I purchased and paid for three pairs of contact lenses. However, when I collected my order, I was only provided with three individual contact lenses instead of the three pairs that I had paid for. More recently, I brought my rimless spectacles to the shop to replace the broken temples using my own spare frame. Before any work was carried out, the lady owner agreed that the charge would be RM30 per side, making the total agreed price RM60. When I returned to collect my spectacles, I was asked to pay RM150 instead of the agreed RM60. The lady owner was unable to explain or justify how the agreed price of RM60 had increased to RM150. She merely asserted that there was a “servicing fee”, but was unable to produce any prior quotation, itemised invoice, supporting records, or other evidence to substantiate or justify the additional charge. During our discussion, she acknowledged that the agreed charge was RM30 per side, but the shop nevertheless insisted that I pay RM150 before releasing my spectacles. I paid the amount in order to recover my spectacles. This is the second incident I have experienced with this business. Based on my experience, I have lost confidence in the shop’s pricing transparency and business practices. I will be lodging a complaint with the relevant consumer authorities and will provide all available supporting evidence, including photographs and the payment receipt.”

“I request to adjust the nose pad, he bend my glasses roughly become out of shape, panto tilt too much,close to cheek. Spring hinge lost elasticity. He didn't wipe off fingerprint on lens after adjustment. He charges RM10 for glasses adjustment.”

“Bought magister color lens here, nice color, comfortable to wear, love it”

“Worst place ever for a specs.. keep asking for money but more than 2 weeks never get my specs ready. NEVER EVER COME TO THIS SHOP!!!! REGRET GOING HERE MORE LIKE A SCAM !!! USELESS”

“Very bad after sale service. Not even worth for one star.”