Vision First OpticOptometrist in George Town

“A very big shout out to Mr Patrick Ung from Vision First Optic in Prangin Mall Atrium B. I am glad I went to this optician first when I arrived. It was by chance. My sister from Singapore made 2 pairs and i made a pair for myself. She also had contact lenses. It was ready the same day. They were re-adjusted to our face alignment next day as we. Mr Ung came personally to drop it off at our hotel. As it was my birthday, he even brought a delightful cake! That really made my day. We appreciate his lifts to the hotel saving us 650m walking with lots shopping bags and few times. We found a friend in him. Not just a business owner. He is very dedicated to assist with a personal touch. All brands available. We had a massive discount for buying more than few pairs. 2 boxes of contact lenses as a free gift. Glass replacement and parts replacement for old glasses. As for myself, I did an eye test and gave him my overseas address. I'd be glad to order glasses from Australia in future. It is great value. I highly recommend this business located in the heart of George Town in the vicinity of Komtar and bus station. Do not hesitate to seek this wonderful business when you are in Penang! You will not be disappointed. 👓😎”

“Vision First Optic – Prangin Mall, Georgetown, Penang Review: 5/5 – Where eye care feels personal, not transactional. P.s I'd give them a 6 star rating if it was available. If you need glasses in Penang, skip the rushed chains and head straight to Vision First Optic on the Ground Floor of Prangin Mall. This little shop punches way above its weight, and it’s all down to the man running it: Patrick Ung. PATRICK: THE OWNER, PR GURU, and SPECTACLES WHISPERER Patrick isn’t just selling you glasses – he’s genuinely invested in making sure you see better and feel good doing it. He’s patient, friendly, and warm from the moment you walk in, with none of that pushy sales vibe you get elsewhere where you come away with buyers remorse or that you were pressured into buying something way above your budget. What sets him apart is how he explains everything. He’ll sit you down and walk through lens types, coatings, and frame materials in plain English, always tailoring it to your needs and budget. Want something lightweight for all-day wear? He’ll show you options. On a tighter budget? He’ll point out the best value without making you feel cheap. He remembers customers too, so if you’re a regular, it feels like catching up with a friend who happens to know everything about optics. EYE TESTS THAT ACTUALLY FEEL THOROUGH: I’ve had eye tests that took 5 minutes and on a number of occasions, left me with a headache. Patrick’s tests are the opposite. He takes his time, checks for changes properly, explains what he’s seeing, and makes sure the prescription feels right before you leave. No rushing, no guesswork. For anyone who spends hours on screens, that level of thoroughness is a relief. SPECTACLE OPTIONS and LOCATION: The shop is conveniently located right in Prangin Mall, so it’s easy to drop by between errands, shopping or grabbing a bite. Don’t let the size of the shop fool you or its simplicity – their range is solid. You’ve got everything from budget-friendly frames for everyday use to stylish branded options if you want something sharper. Lens options cover single vision, progressive, blue light filtering, photochromatic, and more. Patrick will help you match the frame shape to your face and lifestyle, so you don’t end up with something that looks great in the shop but feels awkward to wear. FINAL THOUGHTS: Vision First Optic is the kind of place that makes you realise how much difference a good optician makes. Patrick’s combination of expertise, patience, and genuine care turns what’s usually a boring and sometimes expensive chore into a pleasant experience. Fair prices, honest advice, and glasses that actually suit you – that’s rare. If you’re in Georgetown and need new specs, go see Patrick. Tell him what you need, what you can spend, and let him work his magic. You’ll walk out seeing clearer and wondering why you ever went anywhere else.”

“• Technical Expertise & Service Quality The optician offers a highly professional repair service with expert technical skills. Although the sunglasses were originally purchased from a duty-free shop and the visit was unplanned due to an unexpected accident, the broken nose pad was fixed perfectly using an adhesive technique. The frame was adjusted carefully to fit the facial structure perfectly, rather than simply bending it into a standard alignment. Patrick spent a significant amount of time explaining the process clearly and calmly. He also provided a thorough lens cleaning and a professional polishing service to make the lenses clearer, handling the item with genuine care. • Value & Complimentary Transport Services The total cost for the repair, custom fitting, and polishing was fixed at only RM10, which provides excellent value given the dedicated standard of service. Through a conversation during the visit, it was noted that the shop provides a complimentary pick-up and drop-off service directly from local hotels or within the town centre if you choose to purchase or customise your eyewear here. Customers can simply call the shop to organise transport, which is a practical benefit for tourists and visitors. • Overall Impression This establishment is recommended for anyone requiring reliable eyewear repairs and precise fitting in the Penang area. Patrick’s professional attitude and practical approach to service set this place apart from standard commercial opticians. It remains a reliable choice for eyewear maintenance. If you visit Penang to purchase or adjust eyewear, this shop provides an efficient and trustworthy solution.”

“This was my first time getting glasses in a foreign city while traveling in Penang. I pre-tripped by searching on Google for affordable and reasonably priced eyewear shops popular with locals, and this was my top choice regardless of the time or keywords I searched: #VisionFirstOptic! The owner, Patrick, was professional, attentive, and friendly. I received my glasses within 5 days. Before leaving, he even prepared a cake for us – such a wonderful surprise! The cake was delicious, thank you so much! The people of Penang are so friendly! I really loved this place and hope to come back every two years! ❤️❤️”

“Extremely good experience. I lost my glasses in Langkawi airport 😭 and I could barely see without them. The owners were highly competent and empathetic to my situation. They promised they could get the situation resolved within just a day ( luckily I had my prescription sunglasses which they were able to use to take all the measurements which sped things up dramatically) and they've delivered handsomely. they offered to clean my prescription glasses for free, an extremely kind and showed me the kind of people that they are. Good, passionate and effective. I would highly recommend this place both for locals and also for tourists in an emergency. It's good to know there are genuinely good people in the world”