Yan Leong Optical & Contact LensOptometrist in Kuala Lumpur

“If I could give it 0 stars, I wouldn't give it 1. This experience was truly disappointing, and the most unacceptable optical shop service I've ever encountered. The two tests were only a few minutes apart. During the first eye exam, the machine worked fine, measuring the prescription for both eyes. However, when testing the other pair of glasses, the machine suddenly stopped measuring, displaying 0 for all eyes. The machine malfunctioning is understandable; electronic devices can occasionally fail. The problem lies in the subsequent handling and communication. I contacted the shop several times via WhatsApp, waiting from morning until evening before following up. The messages showed as read, but I never received a clear reply. The explanations I received included the owner taking the equipment, family matters, and returning to his hometown. Personal or family matters are understandable, but as a customer, I should at least receive a basic response and clear explanation, instead of keeping me waiting indefinitely. Furthermore, the wait time for a pair of glasses to be at least several months is truly outrageous. If production takes this long, I think the customer should be clearly informed from the beginning, allowing them to decide whether to continue, rather than being made to wait and ask questions throughout the process. I can understand machine malfunctions, and I can understand that the shop owner might encounter personal matters. But for customers, basic communication, explanation, and a reasonable delivery time should be the most basic service. This entire process left me extremely disappointed. If Google gives 0 stars, I would choose 0 stars.”