Yan Liong OptometristOptometrist in Ampang Jaya

“⭐ Very disappointing experience. I had a very frustrating experience dealing with this optical shop. During the eye examination, the equipment was able to measure both eyes normally. A few minutes later, when another pair was being tested, the machine could no longer obtain a reading and showed 0 for the measurements. I understand that equipment can sometimes have technical problems. What was more disappointing was the communication afterwards. I contacted the shop through WhatsApp several times and followed up again later in the day. The messages were shown as read, but I did not receive a clear response or update for several hours. I was given explanations that the equipment was with the boss and that there was also a family matter and someone had returned to their hometown. I understand that personal circumstances can happen, but as a customer, I would still expect a basic update and clear communication. Another major concern was the waiting time for the glasses. I was informed that it could take at least four months and yet to receive the glasses. This is an extremely long waiting period for an ordinary pair of spectacles. Technical problems and unexpected personal situations can happen, but customers should still be kept properly informed about what is happening and when they can expect their order. Overall, the communication and waiting time made this a very disappointing experience. If a zero-star rating were available, I would choose zero.”

“I can’t even see car radio / aircond which just in front of me! The uncle still say it is normal and ask me to wait my eye to adapt to the new power, new spec! Finally next day I reconfirmed, he admit that due to his poor handwriting, he had wrongly order my glass which is 200 lower than my actual power !!!!”

“very experienced optometrists and price reasonable.”

“Be careful when purchase from this shop. They promise u one item. Then give a oem brand or never heard before brand. Dishonest. Pay high quality get low quality product.”

“Been purchasing from this shop since teenager. The specs and contact lens pricing are always comparably lower and good quality. I like the simple and rapid process of introduction as I will ask more if I would like to know more.”